Most organisations have a small number of clients that deliver a disproportionate amount of value to the business. They are frequently those accounts where the personal relationship between the owner/manager and a client has resulted in mutual success. To build on this success and to make sure it scales, a Key Account Process is required.
Miram Consulting will work with your team to develop a pragmatic approach to Key Account Management. We have worked with a number of enterprise level approaches and take the best of these to provide a business with a set of tools that work in their specific circumstances. We include in our assessment an evaluation of the culture and behaviours of the people in the organisations so that if a light touch is required, we make sure it contains the most effective elements.
We will also show organisations how to bring Key Account Planning into the business planning process so that the two are closely connected.
Miram Consulting 